License Information

Operator Information and Corporate Structure

Raging Bull Casino is operated by Merus Ltd, a company operating within the Audeo N.V. corporate group. Audeo N.V. is incorporated under the laws of Curaçao, with registered offices at E-Commerce Park Vredenberg, Willemstad, Curaçao. Merus Ltd functions as the operational entity responsible for the day-to-day management of the platform, including player account administration, financial processing, and customer support services.

The website raging-bull-casino-aus.com is directed at adult residents of Australia and is published and maintained by the Merus Ltd/Audeo N.V. group solely for the purposes of providing access to licensed online gaming services.

Licence Details and Regulatory Framework

Licence Issuing Authority

Raging Bull Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), the statutory regulatory body established under the Landsverordening op de Kansspelen (National Ordinance on Games of Chance, LOK), which came into force in November 2023 and governs all online gaming activity conducted in or from Curaçao.

• Licence holder: Audeo N.V.
• Legacy licence reference: 8048/JAZ (issued under the prior regulatory framework)
• Licence type: B2C Online Gaming Licence (Business to Consumer), covering casino games, pokies, table games, and related interactive gaming services
• Jurisdiction of registration: Curaçao, Kingdom of the Netherlands
• Regulatory authority website: www.gamingcontrolcuracao.org

The CGA is responsible for licensing, monitoring, and enforcing compliance obligations across all online gaming operators registered under its jurisdiction, including adherence to anti-money laundering standards, responsible gambling requirements, and technical integrity protocols.

Regulatory Position for Australian Players

Australia does not issue interactive gambling licences to offshore operators under the Interactive Gambling Act 2001 (Cth). Accordingly, Australian residents who access online casino services do so via internationally licensed platforms. Raging Bull Casino accepts Australian players under the authority of its Curaçao licence. Players are encouraged to independently verify the current status of the operator’s licence directly with the Curaçao Gaming Authority prior to registering or depositing.

Territory of Service and Eligibility

Geographic Scope

Services provided through this platform are available to eligible players located in jurisdictions where online gaming is not prohibited under applicable local law. This website is oriented toward players in Australia. It is the sole responsibility of the individual player to determine whether accessing and using online gambling services is lawful in their jurisdiction of residence prior to registration.

Age Restrictions

Access to real-money gaming services is strictly restricted to persons who are 18 years of age or older. This age threshold applies without exception to all registered users of the platform. The operator maintains a zero-tolerance policy in respect of underage gambling and implements technical and procedural measures to prevent access by minors.

By registering an account, the player confirms and warrants that they:

• are at least 18 years of age;
• are acting on their own behalf and not as an agent for a third party;
• are not resident in a jurisdiction where online gaming is prohibited by law;
• are not a person who has previously been excluded from gaming services by self-exclusion or otherwise.

The operator reserves the right to request proof of age documentation at any time and to suspend or close accounts where a player is found to be or to have been under the age of 18.

Anti-Money Laundering and Know Your Customer Policy

AML/CFT Framework

The operator maintains and enforces a formal Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) compliance programme in accordance with the regulatory requirements of the Curaçao Gaming Authority and applicable international standards, including the Financial Action Task Force (FATF) recommendations.

The AML/CFT programme encompasses the following key components:

• Customer risk assessment and ongoing monitoring of account activity;
• Identification and reporting of suspicious transactions to relevant authorities;
• Maintenance of transaction records for the periods required by applicable regulation;
• Appointment of a dedicated compliance officer responsible for AML/CFT oversight;
• Staff training on the identification of money laundering and terrorist financing typologies;
• Screening of customers and beneficial owners against international sanctions lists and politically exposed persons (PEP) databases.

Know Your Customer (KYC) Verification

Prior to processing any withdrawal request, and in certain circumstances upon or shortly after registration, the operator is required to verify the identity of account holders. The KYC process may include, but is not limited to, the following documentation:

• Proof of identity: a current government-issued photographic document such as a passport, driver’s licence, or national identity card;
• Proof of address: a recent utility bill, bank statement, or other official document confirming the player’s residential address, dated within three months;
• Proof of payment method: documentation confirming ownership of any payment instrument used to fund the account;
• Source of funds: in cases where account activity warrants enhanced due diligence, documentation evidencing the legitimate origin of funds deposited.

Failure to provide requested verification documents within the specified timeframe may result in the suspension of withdrawals or, where required by applicable regulation, the closure of the account. The operator does not process withdrawals to payment methods that differ from those used to make deposits without completing additional verification steps.

Data Protection and Privacy

Collection and Processing of Personal Data

The operator collects and processes personal data in connection with account registration, identity verification, transaction processing, and regulatory compliance obligations. Categories of personal data collected include identification data, contact information, payment details, gaming history, and technical data such as IP addresses and device identifiers.

Personal data is processed solely for the following purposes:

• fulfilment of the contractual relationship between the operator and the player;
• compliance with applicable legal and regulatory obligations, including AML/CFT requirements;
• prevention of fraud and detection of prohibited activity;
• delivery of customer support services;
• communication of material account-related information.

Technical Security Measures

All data transmitted between the player’s device and the operator’s platform is protected using Secure Socket Layer (SSL) encryption with RSA technology. Firewall systems and access control protocols are implemented to prevent unauthorised access to personal and financial data held in the operator’s systems.

The operator does not sell, rent, or otherwise transfer personal data to third parties for marketing or commercial purposes. Data may be disclosed to third parties only where required by law, by order of a competent regulatory or judicial authority, or where necessary for the provision of services such as payment processing and identity verification.

Data Retention

Personal data is retained for the duration of the player’s account and for such additional periods as are required by applicable anti-money laundering, gaming regulation, and taxation obligations. Upon the expiry of mandatory retention periods, data is securely deleted or anonymised.

Game Integrity and Random Number Generation

All casino games available on the platform are powered by Real Time Gaming (RTG) software. The RTG game engine incorporates a certified Random Number Generator (RNG) that has been independently assessed and certified by TST (Technical Systems Testing), an accredited independent testing laboratory. Certification confirms that game outcomes are statistically random and are not subject to manipulation by either the operator or the player.

The independent certification of the RNG provides a technical assurance that the probability of any given game outcome is consistent with the published return-to-player (RTP) percentages and game rules applicable to each title.

Responsible Gambling

Commitment to Player Protection

The operator acknowledges that gambling carries the risk of harm for a minority of players and is committed to providing tools, information, and referral pathways that enable players to make informed decisions about their gambling activity and to seek assistance when required.

Player-Controlled Tools

Players may contact the operator’s customer support team to request implementation of the following account controls:

• Deposit limits: daily, weekly, or monthly caps on the total amount that may be deposited into the account;
• Session time reminders: notifications to alert players of the duration of their active gaming session;
• Self-exclusion: voluntary exclusion from the platform for a defined minimum period of six months or on a permanent basis, in accordance with the CGA’s responsible gambling conditions;
• Account cooling-off periods: temporary suspension of the account to allow the player to step away from gaming activity.

Requests to activate self-exclusion are processed without delay. Players who have implemented self-exclusion will not receive promotional communications for the duration of the exclusion period.

Support and Referral

Players who are concerned about their gambling behaviour, or who are concerned about the gambling behaviour of someone they know, are encouraged to seek independent assistance. The following organisations provide free and confidential support to Australians affected by gambling harm:

• Gambling Help Online: www.gamblinghelponline.org.au | Phone: 1800 858 858 (available 24 hours a day, 7 days a week)
• Lifeline Australia: www.lifeline.org.au | Phone: 13 11 14

The operator does not permit players who have declared a gambling problem, or who are currently subject to self-exclusion, to open a new account or to reactivate a previously closed account.

Protection of Vulnerable Persons

The operator maintains internal procedures for the identification of players who may be exhibiting indicators of problem gambling, including unusual patterns of deposit frequency, repeated reversal of withdrawal requests, or communications indicating distress. Where such indicators are identified, the operator may take proactive steps including direct contact with the player and, where appropriate, the imposition of account restrictions.

Dispute Resolution

Internal Complaints Procedure

Players who have a complaint regarding any aspect of the operator’s services are encouraged to contact the customer support team in the first instance. Complaints may be submitted by the following channels:

• Live chat: available 24 hours a day, 7 days a week, via the platform interface;
• Email: support@ragingbullcasino.com

Upon receipt of a complaint, the operator will acknowledge the matter and endeavour to provide a substantive response within a reasonable timeframe. Players are requested to provide all relevant account details, a clear description of the issue, and any supporting documentation when submitting a complaint.

Escalation to the Regulatory Authority

In the event that a player is not satisfied with the outcome of the internal complaints process, the matter may be escalated to the Curaçao Gaming Authority through the dispute resolution mechanisms established under the LOK regulatory framework. The CGA is authorised to investigate complaints against operators licensed under its jurisdiction and to require operators to comply with applicable regulatory obligations.

Players may also have recourse to Alternative Dispute Resolution (ADR) providers that are certified by the Curaçao Gaming Authority for the resolution of disputes between licensed operators and players. Details of available ADR providers may be requested from the operator’s customer support team or obtained directly from the CGA.

Players should be aware that regulatory remedies available through the Curaçao Gaming Authority may differ in scope and enforceability from those that would be available through domestic Australian consumer protection mechanisms.

Amendments to This Page

The operator reserves the right to update the information contained on this page from time to time to reflect changes in its corporate structure, licensing status, or applicable regulatory requirements. Players are encouraged to review this page periodically. Continued use of the platform following any amendment to this page constitutes acceptance of the updated information as accurate at the time of access.

This page was last reviewed in May 2026.